Frequently asked questions

How can I buy a product from continental-comfort.com?

• Open the product detail page for an item you wish to buy.
• Select the product and add it to your cart.
• When you finish adding items, select the shopping cart icon.
• To change anything, select View and edit cart.
• Select Proceed to checkout.
• Choose the payment method, complete your shipping data, and place your order.

I want a product that is not on the site — can you get it for me?

We currently have thousands of products on continental-comfort.com, and we are still adding more products and new categories.

If the product you want is not on the site already, it might be on the list to be added in the future. Subscribe to our newsletter for new additions, and complete the survey on our homepage to tell us what you are looking for.

You can also write to us with a suggestion at [email protected].

I want to sell a product on the site — how can I do that?

We are planning to launch a new website soon, where you can sell your own bedding & linen products.

Please send your products and business brief to [email protected].

How can I pay for my purchases?

1. Cash on delivery, for orders up to 10,000 EGP.
2. Card payment — Visa and Mastercard.
3. Installments through ValU.

Can I pay cash on delivery?

Yes. Cash on delivery is available in Egypt for orders up to 10,000 EGP. Just choose the cash on delivery option during checkout.

When will I get my order?

Delivery time:

• 48 hours in Cairo and Giza
• 3–5 business days elsewhere

How is the shipping cost calculated?

The shipping cost is calculated based on the weight of your order and your address. The more items you buy at the same time, the more you save on shipping.

How much will I pay for shipping?

The website automatically calculates the shipping cost of your order and displays it to you before you complete your order.

Which areas do you deliver to?

We deliver through our courier partner to any place in Egypt. Please make sure your profile has complete address details and your preferred delivery time.

Are the products I buy original?

Definitely yes. All products on our website are original, new, and covered by Continental Comfort's official warranty.

Do the products have a warranty?

Yes. Warranty periods depend on the product — see our Warranty & Payment page for the full terms.

Why can't I log into my account?

The username and password are case sensitive. Make sure to enter them in the right case.

You can also reset your password through this link, or contact us if you have other issues: [email protected]. Or contact our customer service team on WhatsApp 012 000 90 293.