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Return and Refund
How Do I Return the Product?
A return request can be made through the following methods:
Send an email to [email protected]
Send a message on the website contact page explaining the order number
Call 01205536669
How can you exchange the product?
Comfort guarantees its customers an exchange or return within 30 days from the date of purchase (terms and conditions apply).
In our interest in providing satisfactory service, we accept complaints within 6 months from the date of receipt in the event that any defect in the product appears after using it.
CONDITIONS OF PRODUCTS’ RETURN
It is necessary for the goods to be in their original condition and packaging and not have been used or washed at all.
CONDITIONS AND CAUSES OF PRODUCT RETURNS:
| Required refund reason | Not used | With packing | Gifts included | Not damaged | Stickers and accessories |
| Customer's desire | Required | Required | Required | Required | Required |
| Damaged | Not required | Not required | Required | Not required | Required |
| Defective | Not required | Not required | Required | Required | Required |
| Wrong size | Required | Not required | Required | Required | Required |
| Not matching specifications | Required | Not required | Required | Required |
How do I send the product?
It can be delivered in one of two ways:
sending a representative to receive the product within 3 working days from the date of receiving the return request.
The product can be delivered to the nearest CHC branch. Branches
How long does a quality check take?
The product inspection process takes two business days from the time the product is received from the shipping company.
How will the bill be refunded?
By one of two methods:
1. Make a deposit in the client's bank account within 2 working days of the completion of the product inspection.
2. A purchase voucher worth 110% of the product value to be used in another purchase.
(For example, if the product is 100 LE, the customer will be given a purchase voucher of 110 LE.).
Will any value be deducted from the invoice value?
If there is no defect in the product, the shipping fees will be deducted from the invoice value.
Return and Refund
How Do I Return the Product?
- Send an email to: [email protected]
- Send a message on the contact page including the order number and return reason.
- Contact us on the following phone numbers or via WhatsApp: "01200090498"
- The customer can also submit a return request through their personal account on the website, via the "My Orders" section.
Conditions and Causes of Product Returns
| Required Refund Reason | Not Used | With Packing | Gifts Included | Not Damaged | Stickers and Accessories |
|---|---|---|---|---|---|
| Customer's Desire | Required | Required | Required | Required | Required |
| Damaged | Not Required | Not Required | Required | Not Required | Required |
| Defective | Not Required | Not Required | Required | Required | Required |
| Wrong Size | Required | Not Required | Required | Required | Required |
| Specifications Not Matching | Required | Not Required | Required | Required | Required |
How Do I Send the Product?
- The product can be delivered in one of two ways:
- Sending a representative to receive the product within 3 working days from the date of receiving the return request.
- The product can be delivered to the nearest CHC branch.
How Long Does a Quality Check Take for the Returned Product?
The quality check process takes two business days from the time the product is received from the shipping company.
How Will the Bill Be Refunded?
- The amount will be deposited into the client's bank account within 2 business days after the quality check is completed.
- A purchase voucher worth 110% of the product value to be used in another purchase.
For example: If the product costs 100 LE, the customer will receive a purchase voucher worth 110 LE.
Will Any Value Be Deducted From the Invoice?
If there is no defect in the product, the shipping fees will be deducted from the invoice value.
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