Return and Refund

How Do I Return the Product?

A return request can be made through the following methods:
Send an email to [email protected]
Send a message on the website contact page explaining the order number
Call 01205536669

How can you exchange the product?

Comfort guarantees its customers an exchange or return within 30 days from the date of purchase (terms and conditions apply).

In our interest in providing satisfactory service, we accept complaints within 6 months from the date of receipt in the event that any defect in the product appears after using it.

CONDITIONS OF PRODUCTS’ RETURN

It is necessary for the goods to be in their original condition and packaging and not have been used or washed at all.

CONDITIONS AND CAUSES OF PRODUCT RETURNS:

Required refund reason	Not used	With packing	Gifts included	Not damaged	Stickers and accessories
Customer's desire	Required	Required	Required	Required	Required
Damaged	Not required	Not required	Required	Not required	Required
Defective	Not required	Not required	Required	Required	Required
Wrong size	Required	Not required	Required	Required	Required
Not matching specifications	Required	Not required	Required		Required

How do I send the product?
It can be delivered in one of two ways:
sending a representative to receive the product within 3 working days from the date of receiving the return request.
The product can be delivered to the nearest CHC branch. Branches

How long does a quality check take?
The product inspection process takes two business days from the time the product is received from the shipping company.

How will the bill be refunded?
By one of two methods:
1. Make a deposit in the client's bank account within 2 working days of the completion of the product inspection.
2. A purchase voucher worth 110% of the product value to be used in another purchase.
(For example, if the product is 100 LE, the customer will be given a purchase voucher of 110 LE.).

Will any value be deducted from the invoice value?
If there is no defect in the product, the shipping fees will be deducted from the invoice value.

Return and Refund

How Do I Return the Product?

A return request can be made through the following methods:

• Send an email to: [email protected]
• Send a message on contact page includes order number and returning reason.
• contact us on the following phone Numbers or via what's app "01200090498"

How can you exchange the product?

Comfort guarantees it's customers an exchange or return within 30 days from the date of purchase (terms and conditions apply).
In our interest in providing satisfactory service, we accept complaints within 6 months from the date of receipt in the event that any defect in the product appears after using it.

conditions of products return

It is necessary for the goods to be in their original condition and packaging and not have been used or washed at all.

conditions and causes of product returns:

How do I send the product?

can be delivered in one of two ways:
sending a representative to receive the product within 3 working days from the date of receiving the return request.
The product can be delivered to the nearest CHC branch.

How long does a quality check take?

The product inspection process takes two business days from the time the product is received from the shipping company.

How will the bill be refunded?

By one of two methods:

1. Make a deposit in the client's bank account within 2 working days of the completion of the product inspection.
2. A purchase voucher worth 110% of the product value to be used in another purchase.

For example, if the product is 100 LE, the customer will be given a purchase voucher of 110 LE.

Will any value be deducted from the invoice value?

If there is no defect in the product, the shipping fees will be deducted from the invoice value.