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    • RETURNS & REFUNDS

    HOW TO RETURN THE PRODUCT?

    A return request can be made through the following methods:
    Send an email to [email protected]
    - Send a message on the website support center explaining the order number
    Call 01205536669

    HOW CAN YOU EXCHANGE THE PRODUCT?

    Comfort guarantees its customers an exchange or return within 30 days from the date of purchase (terms and conditions apply).

    In our interest to provide a satisfactory service, we accept complaints within 6 months from the date of receipt, in the event that any defect in the product appears after using it.

    CONDITIONS OF PRODUCTS’ RETURN

    The necessity for the goods to be in its original condition and its packing and has not been used or washed at all.

    CONDITIONS & CAUSES OF PRODUCTS’ RETURN:

    Refund reason Not used With packing Gifts included Not damaged Stickers and accessories
    Customer's desire Required Required Required Required Required
    Damaged Not required Not required Required Not required Required
    Defective Not required Not required Required Required Required
    Wrong size Required Not required Required Required Required
    Not matching specifications Required Not required Required Required Required

    HOW TO SEND THE PRODUCT?
    It can be delivered in one of two ways:
    - Sending a representative to receive the product within 3 working days from the date of receiving the return request.
    The product can be delivered to the nearest CHC branch.
    (https://continental-comfort.com/contact-us)

    How long does a quality check take?
    The product inspection process takes two business days from the time the product is received from the shipping company.

    How will the bill be refunded?
    By one of two methods:
    1. Make a deposit in the client's bank account within 2 working days of the completion of the product inspection.
    2. A purchase voucher worth 110% of the product value to be used in another purchase.
    (For example, if the product is 100 LE, the customer will be given a purchase voucher of 110 LE).

    Will any value be deducted from the invoice value?
    If there is no defect in the product, the shipping fees will be deducted from the invoice value.