Warranty & Payment

Warranty Coverage – Continental Comfort

At Continental Comfort, we are committed to delivering high-quality products backed by a reliable warranty designed to give you complete peace of mind, in accordance with the company’s official policies.

Warranty Time

• General Products: 6-month warranty against manufacturing defects.
• Mattresses: 3-year warranty when used properly and in accordance with the provided care instructions.
• Beds and Headboards: 1-year warranty against manufacturing defects.

Warranty Exclusions

The warranty covers manufacturing defects only. It does not cover damage resulting from misuse or failure to follow care instructions, including but not limited to:

• Improper folding or bending of the mattress
• Exposure to liquids or moisture
• Improper storage conditions
• Use of unsuitable cleaning materials

For more details regarding warranty claims, please refer to the product manual or contact our customer service team.

Payment Methods

• Cash on Delivery (available for orders up to EGP 10,000)
• Secure online payments via Visa and Mastercard
• Installment payments available through ValU

At Continental Comfort, we strive to provide a seamless experience combining quality, trust, and flexible payment options.

Product Tolerance & Quality Standards

Dear customer,
At Continental Comfort, we are committed to meeting international specifications and quality standards across all our products.

Please note that tolerance margins vary according to the nature of each product:

• Bedding & linen dimensions: up to 5%
• Shrinkage: 2–5%
• Weight: up to 5%
• Mattress dimensions: up to 2%

These are globally accepted margins in the furnishings and textiles industry — and do not affect quality or use.